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Find out more about the Hub and what it can do for you. If you haven't got an account yet, sign up for a test account now.

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Click to enlarge.

Click to enlarge.

There are two environments for you to choose from when logging in to the Hub:

  • the live environment
  • the sandbox environment

The live environment enables you to monitor your business's performance in real time. You can access your live environment by clicking here.

The sandbox environment allows you to safely try out the Hub's features. For example, you can create payments using our test cards — without running the risk of actually charging a customer. You can access your sandbox environment by clicking here.

Please note:

If you are logging in for the first time, you will need to set a password for your account. Your login details will be the same for both the live and sandbox environments.

Navigate the Hub

Getting around the Hub is really easy – just click an icon in the sidebar to access the corresponding screen.

If your display is on the smaller side, click Collapse sidebar at the bottom of the left menu to give the content more space. You can always revert back to the standard view by clicking the icon again.

Business / channel selector

If you have multiple business channels, the Hub will combine and display data for all of them by default. To view data related to a specific business channel, click the drop-down menu in the top left and choose a business channel.

Date selector

By default, the Hub displays today’s data in the Dashboard, Payments and Customers screens.

If you want to view older data, click Date filter in the top right then select a date or date range. To select a date range, click on the start date then click on the end date. Your selected date range will be highlighted in green.

Click to enlarge.

Click to enlarge.

The Hub will temporarily save this date filter for you, so you can switch from one screen to another without having to set it again. It will automatically set the default back to today’s date next time you log in.

About the dashboard

The dashboard is the first thing you see when you log in to the Hub. It allows you to check how your business is doing at a glance. You can review your key performance indicators, refunds, disputes, payment methods and currencies.

Click to enlarge.

Click to enlarge.

Dashboard display currency and timezone
You can change the dashboard display currency in the Settings screen. Note that this won’t affect the processing and payouts currency displayed in any other areas of the Hub. You can also change the display timezone, though reports downloaded within the Reports section will always use a UTC timestamp.

About the key performance indicators

The key performance indicators (KPIs) provide you with an at-a-glance overview of how your business is performing.

The following table describes each KPI displayed in the Hub:

Key performance indicator
Description

Total revenue

Sum of all captured payments

Net revenue

Sum of all captured payments minus the sum of refunded payments and the sum of net disputed payments

Net Revenue = Total revenue - refunds value - net disputes

Approved sales

Number of captured payments

Customers

Number of unique buyers

Refunds value

Sum of all refunded payments

Refunds

Number of refunds

Net disputes

Sum of net disputes payments (disputes debited minus disputes credited)

Net disputes = ADJM (evidence required) + CBRV (dispute canceled) + RPDW (dispute won) + ARBW (arbitration won) - PARB (pre-arbitration) + RPCB (representment)

Learn more about dispute codes.

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