About payment actions

Find out all about the payment actions you might see in the Hub.

Authorization

The cardholder's issuing bank approved a payment and the payment amount is held on the customer’s card, but not yet transferred to your account. Authorized payments must be captured within 7 days. Otherwise, the payment will be voided automatically and the payment amount will be released back to the cardholder.

Action
Description

AUTH

The payment has been approved by the issuer and the amount is held on the customer’s card.

AUTHPENDING

For 3DS payments, is displayed while the system waits for the customer to pass the required checks.

AUTHFLAG

The payment triggered a risk scenario and needs to be reviewed manually at your level before capturing or voiding the payment.

AUTHFAILED

The cardholder’s issuing bank did not approve the payment.

CARD V.

The card verification request has been approved and the cardholder’s details have been saved to their account.

This action is applicable when performing a card verification.

CARD V.FLAG

The card verification request has been approved, but the charge is set to be flagged.

This action is applicable when performing a card verification.

CARD V. FAILED

The card verification request could not be processed.

This action is applicable when performing a card verification.

If the original payment was processed under a 3D Secure environment, the action will include 3D at the end.

Void

An authorized payment was canceled and the authorized amount has been released back to the cardholder. Please note that only authorized payments can be voided. In order to reverse a captured payment, you must issue a refund.

Action
Description

VOID

The payment is voided successfully upon your request, or our system automatically voided it for not being captured within seven days of being authorized.

VOIDFAILED

The payment could not be voided.

Capture

The cardholder's issuing bank has processed the payment and the funds have been transferred.

Action
Description

CAPTURE

The funds of a successfully authorized payment have been transferred to your account.

CAPTUREFAILED

The funds could not be transferred to your account.

This action is rare and will usually be related to the issuing bank having a technical issue at their end. We encourage you to re-attempt payments with this action after a few hours.

Refund

Funds were transferred from your merchant account to the cardholder's account. The refund amount can never exceed the capture amount of the payment. Please note that only captured payments can be refunded. To reverse an authorized payment, you must void it.

Action
Description

REFUND

A refund was successfully issued to the customer.

REFUNDFAILED

The refund could not be issued.

This status is rare and will usually be related to the issuing bank having a technical issue at their end. We encourage you to re-attempt payments with this status after a few hours.

Chargeback

The issuing bank has issued a demand to reverse the payment. Chargebacks, also known as disputes, are typically due to a complaint made by the cardholder concerning the goods or services purchased.

Action
Description

CHBDebit to Account

Funds have been deducted from your account.

CHBAuto Representment

The chargeback has been automatically resolved on your behalf, and no additional intervention is needed.

CHBRepresentment

The chargeback has been represented to the issuer on your behalf, based on the gathered evidence to demonstrate that the payment was completed accordingly.

CHBPre Arbitration

The issuing bank has rejected the evidence provided in the representment.

CHBIssuer Reversal

The issuing bank has canceled a chargeback and credited your merchant account with the respective amount.

CHBEvidence Under Review

You have provided the required evidence and we have forwarded this to the card scheme.

CHBCase Lost

You have lost the case.

CHBCase Won

You have won the case.

Payouts

If payouts are enabled for your account, you'll be able to see them in the Hub alongside your regular payments.

Action
Description

PAID

The payout was successfully paid out to the customer.

DECLINED

The payout was declined. Refer to the response code for more information.

Alternative payments

We support a number of popular alternative payment methods. These types of payments have their own separate set of actions as shown in the table below.

Action
Description

AUTHPENDING

A temporary status shown before a payment is authorized or declined.

AUTHFAILED

The alternative payment provider did not approve the payment.

VOID

The customer canceled the alternative payment.

EXPIRY

The alternative payment was not successfully captured after the deferred capture period. The customer abandoned the session and did not finalize the payment.

CAPTURE

The alternative payment provider has processed the payment and the funds have been transferred into your account.

CAPTUREFAILED

The funds could not be transferred into your account.

DEFERRED

Some alternative payment methods (ie. Sofort) may defer the capture of a payment several days.

DEFERREDFAILED

A deferred payment could not be captured.

REFUND

A refund was successfully issued to the customer and funds were transferred from your merchant account back to the customer.

REFUNDFAILED

The refund could not be processed.

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About payment actions


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